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Toys R Us: The birth — and bust — of a retail empire – Chicago Tribune

In the early 1980s, a week before Christmas, a woman walked into a supermarket-size store in Tysons Corner, Va., and became so dumbfounded that she started talking to herself.

“Where’s the robot?” she said. “And the hairy monster?”

A Washington Post story that recounted her muttering did not say she was delusional. She was simply overwhelmed by a store that had become, in The Washington Post’s words, “like McDonald’s … an American institution.”

Toys R Us.

Toys R Us: The birth — and bust — of a retail empire – Chicago Tribune

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